Accessibility Statement
Last Updated: January 16, 2025
Vancouver Funeral Florals is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our Commitment
We are committed to providing services and a website that are accessible to the widest possible audience, regardless of technology or ability. We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Accessibility Features
Our website includes the following accessibility features:
- Clear Navigation: Logical page structure with clear headings and navigation
- Keyboard Navigation: Full keyboard accessibility for all interactive elements
- Screen Reader Compatibility: Semantic HTML and proper ARIA labels
- Text Alternatives: Alt text for images and meaningful content
- Color Contrast: Sufficient color contrast for readability
- Readable Fonts: Clear, legible typography
- Responsive Design: Mobile-friendly and works across devices
- Form Labels: Clear labels and instructions for all form fields
- Focus Indicators: Visible focus states for keyboard navigation
Service Accessibility
Beyond our website, we are committed to accessible service delivery:
- Multiple Contact Methods: Phone, email, and in-person consultations available
- Flexible Communication: We accommodate communication preferences (text, email, phone, video call)
- Written Confirmations: All quotes and details provided in writing
- Assistance Available: Staff available to help with the ordering process
- Sensory Considerations: Unscented flower options available upon request
- Language Support: We work to accommodate language needs when possible
Standards Conformance
We aim to conform to WCAG 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities, including:
- Blindness and low vision
- Deafness and hearing loss
- Limited movement and dexterity
- Speech disabilities
- Cognitive and learning disabilities
- Photosensitivity
Technical Specifications
Our website relies on the following technologies:
- HTML5
- CSS3
- JavaScript
The website is designed to be compatible with:
- Current versions of major browsers (Chrome, Firefox, Safari, Edge)
- Screen readers (JAWS, NVDA, VoiceOver)
- Keyboard-only navigation
- Voice recognition software
Need Assistance?
If you experience any difficulty accessing our website or services, please don't hesitate to contact us. We're here to help.
Phone: (360) 984-8059
Email: info@vancouverfuneralflorals.com
Known Limitations
Despite our best efforts, some limitations may exist:
- Third-party content or services (payment processors, maps) may have their own accessibility limitations
- User-uploaded images may lack alternative text
- Some older browsers may not support all accessibility features
We are actively working to address these limitations.
Ongoing Improvements
We are continuously working to improve accessibility:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- User feedback integration
- Technology updates and improvements
- Consultation with accessibility experts
Feedback
We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers, please let us know:
Contact Methods:
Phone: (360) 984-8059
Email: info@vancouverfuneralflorals.com
Mail: Vancouver Funeral Florals, Vancouver, WA
When reporting accessibility issues, please include:
- The page or feature you were trying to access
- What happened and what you expected to happen
- Your operating system and browser
- Any assistive technology you were using
We will respond to your feedback within 2 business days and work to resolve issues as quickly as possible.
Alternative Access
If you cannot access information on our website due to accessibility barriers:
- Call us: We can provide information over the phone
- Email us: We can send information in your preferred format
- In-person: We can arrange an in-person consultation
- Video call: We offer video consultations if preferred
Third-Party Content
Some content on our website may be provided by third parties (such as embedded maps or payment processors). We cannot guarantee the accessibility of third-party content but strive to choose accessible services whenever possible.
Assessment Approach
Vancouver Funeral Florals assesses the accessibility of our website through:
- Self-evaluation using WCAG 2.1 guidelines
- Automated accessibility testing tools
- Manual testing with keyboard navigation
- Screen reader testing
- User testing and feedback
Legal Compliance
We are committed to complying with applic