Privacy Policy
Last Updated: January 16, 2025
Vancouver Funeral Florals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information: When you request a quote or place an order, we may collect:
- Name and contact information (email, phone number, address)
- Service details (date, location, type of service)
- Information about the deceased (name, optional)
- Payment information (processed securely through third-party payment processors)
- Floral preferences and special requests
Automatically Collected Information: When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your floral orders
- Communicate with you about your order
- Coordinate with funeral homes, churches, and venues
- Send you quotes and invoices
- Improve our services and website
- Respond to your questions and provide customer support
- Send service-related notifications
- Comply with legal obligations
We will never:
- Sell your personal information to third parties
- Share your information for marketing purposes without your consent
- Publicly disclose information about memorial services without permission
3. Information Sharing and Disclosure
We may share your information with:
Service Providers: We work with third-party service providers who assist us with:
- Payment processing (credit card processors)
- Website hosting (Netlify)
- Email services
- Delivery coordination
Funeral Homes and Venues: We share relevant order information with funeral homes, churches, cemeteries, and venues to coordinate delivery and setup.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the rights of others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure SSL encryption for data transmission
- Secure hosting infrastructure
- Limited access to personal information (only authorized staff)
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Maintaining records of orders and services provided
- Complying with legal and tax requirements (typically 7 years)
- Resolving disputes and enforcing agreements
You may request deletion of your personal information by contacting us. Some information may be retained in our backup systems or as required by law.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to certain processing of your information
- Portability: Request transfer of your information to another service
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
We do not sell personal information to third parties.
11. International Users
Our services are primarily for customers in Washington State and Oregon. If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Material changes will be communicated via email if we have your contact information, or through a notice on our website.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Vancouver Funeral Florals
Vancouver, Washington
Email: